Полиса+ | Claims

In case of occurrence of an insured event (damage) our company offers you professional service and assistance for quick settling of damage claims. In case of damage you have the right for compensation from the insurance company.

Our recommendation is to report immediately, in order to receive appropriate guidance from the insurance company, which will greatly facilitate the procedure for reimbursement of expenses.

Select the type of insurance for you should report a damage and you can see all the necessary documents for the application.

Documents required for the notification and settlement of Motor Third party liability insurance (MTPL) according the European Accident Statement:

Claim Form verified by the insurance company
Copy of the European Accident Statement signed by the participants in the traffic accident
Copy of driving license
Copy of registration card
Copy of MTPL policy
Copy of bank account
Report on loss assessment
Photo of the damages of the vehicles
Statements by the participants in the traffic accident
Documents for a repaired vehicle
Complete medical documentation for all kinds of injuries

Documents required for the notification and settlement of Motor Third party liability insurance (MTPL) according a police report:

Claim Form verified by the insurance company
Police report
Copy of registration card
Copy of driving license
Copy of MTPL policy
Copy of bank account
Report on loss assessment
Photos of the damages of the vehicles
Documents for a repaired vehicle
Complete medical documentation for all kinds of injuries

Procedure in case of a traffic accident abroad:

Do not remove the vehicle from the road
Place the special sign to mark a stopped vehicle on the road or any other appropriate signs in other to inform the participants in the traffic for the occurred danger
Make a photo of the vehicles, of the damages of the vehicles and of the place of the traffic accident
In case of a traffic accident with insignificant material damage, the European Accident Report is to be filled. Тhe contents of the European Accident Report is identical in all languages, so that the appropriate graphs can be used from the Macedonian specimen
In case of a traffic accident with significant material damage or/and bodily and death consequences, the police authorities have to be called in order to make inspection on the spot and make a police report
Ask the driver to present you the Green Card and make a copy if possible and give them to the police
Ask for a Police report
If you are offered, fill the Police report

Procedure for claim indemnification:

If you are not responsible for the traffic accident, and the claim is caused by an insured vehicle, report the claim to the Bureau in the country where the accident occurred
If the claim is caused by an uninsured vehicle (irrespectively whether it is a case of a vehicle with registration plate of the visited country or any other foreign vehicle with registration plate from a country – member of the Council of Bureau, the claim is reported in the Guarantee Fund in the country where the traffic accident occurred
In case when you are responsible for the accident, immediately after your return in your country, you are obliged to inform the insurance company which issued the Green Card, for all relevant moments connected to the accident

Documents required for the notification and settlement of motor hull Casco losses:

Claim Form verified by the insurance company
Copy of driving license
Copy of registration card
Copy of bank account
Power of Attorney for driving – if the insured/claimant is a legal entity or if the vehicle is ownership of a leasing company
Statements by the participants in the traffic accident
Copy of the European Accident Statement and/or a police report
Copy of MTPL policy
Photo of the damages of the vehicles

Documents required for the notification and settlement of property insurance:

Claim Form verified by the insurance company
Copy of property insurance policy
Invoices for repairs made
Document for an acquisition cost of the damaged property
Police report (if necessary)

Documents required for the notification and settlement of home insurance:

Claim Form verified by the insurance company
Copy of home insurance policy
Copy of ID card
Document for an acquisition cost of the damaged property
Police report (if necessary)

Documents required for the notification and settlement of travel insurance:

Claim Form verified by the insurance company
Copy of travel insurance policy
Passport copy
Air flight tickets
Report on delayed luggage or flight
Medical documentation
History of the patient disease
Police report
Copy of transaction account

Documents needed for notice of loss as regards accident insurance policy:

Claim Form verified by the policyholder
Copy of the insurance policy
Certificate issued by the employer
Medical documentation
Extra documentation giving description of the injury
Certificate of sick leave
Original medical expenses bills
Insured’s birth certificate
Copy of the transaction account

Documents required for the notification and settlement of transportation insurance:

Claim Form verified by the insurance company
Copy of transportation insurance policy
Invoice value of the goods with attached documents
Copy of registration/termination of employment, M1/M2 form
Driving license
Travel warrant
Customs declaration form
Bill of entry
Translated documents
Report on loss assessment

Documents needed for loss notification:

Claim Form verified by the insurance company
Claim form
Bill of entry
Customs declaration form or invoice value of the goods
Statement by the driver
Report on loss assessment
All data and evidence necessary for determination of cause, scope and amount loss
Police report, especially for losses resulting from traffic accident, fire or robbery

Documents required for the notification and settlement of liability insurance:

Claim Form verified by the insurance company
Copy of liability insurance policy
Document for an acquisition cost

PROCEDURE IN CASE OF A TRAFFIC ACCIDENT

Place the special sign to mark a stopped vehicle on the road
When there are injured or dead persons in the traffic accident you need to inform the Ministry of Internal Affairs, number 192
You should necessary call the police, number 192 when:
- when a significant (large) material damage was caused
- when one of the vehicles has no registration plate or is not insured
- when one of the vehicles has a foreign registration plate
- when one of the drivers is under influence of alcohol, drug or any other psychotropic substances
- when one of the drivers does not possess appropriate driving license
- when the drivers cannot harmonize their opinions regarding the way and the circumstances under which the traffic accident occurred
- when one of the drivers refuses to give his/her personal data, namely the data for the vehicle
- when one of the drivers left the place of the traffic accident
- the driver himself is the only participant in the traffic accident
Do not leave the site of the traffic accident, and if possible make a photo of the vehicles, of the damages of the vehicles and of the place of the traffic accident
Ask the driver to present you the Green Card and make a copy if possible and give them to the police

IN CASE OF A TRAFFIC ACCIDENT WITH INSIGNIFICANT MATERIAL DAMAGE, THE EUROPEAN ACCIDENT REPORT IS TO BE FILLED.

PROCEDURE IN CASE OF A TRAFFIC ACCIDENT ABROAD

Do not remove the vehicle from the road
Place the special sign to mark a stopped vehicle on the road or any other appropriate signs in other to inform the participants in the traffic for the occurred danger
Make a photo of the vehicles, of the damages of the vehicles and of the place of the traffic accident
In case of a traffic accident with insignificant material damage, the European Accident Report is to be filled. Тhe contents of the European Accident Report is identical in all languages, so that the appropriate graphs can be used from the Macedonian specimen
In case of a traffic accident with significant material damage or/and bodily and death consequences, the police authorities have to be called in order to make inspection on the spot and make a police report
Ask the driver to present you the Green Card and make a copy if possible and give them to the police
Ask for a Police report
If you are offered, fill the Police report

For additional information, please contact us:
+389 76 314 309, +389 76 314 302, +389 76 386 385

Directions for use of the European Traffic Accident Report

The participants in the traffic accident need to fill in and sign the European Traffic Accident Report which is obligatory to have in their cars.
Fill in correctly and sign it.
Exchange the following information: name, address, insurance company, policy number, driver license number and license plate number for the driver and the owner of the vehicle.
If there are witnesses take the following information: name, address, phone number.
With the vehicles and the European Traffic Accident Report you should go to the insurance company and report.
We suggest you, to report immediately or if you don’t do so, you only have 3 days after an accident to file a report.
After filing in and submitting the claim form, do not change or fix anything on your damaged vehicle.

If you have any questions or need further information, please feel free to contact us:
+389 76 314 309, +389 76 314 302, +389 76 386 385

European Traffic Accident Report

SERVICES

ORDER INSURANCE POLICY

POINTS OF SALE

CLAIMS

INSURANCE

CONTACT